Sales Excellence Program
Welcome
Self-paced modules designed to sharpen your skills, build trust with customers, and close more deals. Complete each module at your own pace and take the knowledge check when you're ready.
Core Sales Skills
Master the Emotional Bank Account. Learn how to build genuine trust with every customer and guide them toward a decision using the Pace and Lead framework.
Master the incoming sales call from greeting to confirmed appointment. Learn the Do's, Don'ts, East/West Principle, Mental Drive, and Intelligent Close.
Handle the toughest objections in negotiation with confidence. Master the AIM technique, Three-Round Best Price approach, Trade-Off Close, and budget flexibility.
Contests & Tools
6-day sales spiff tracker. Every car sold antes the pot — Tacoma adds a $15 kicker, Tundra adds $5. Watch the leaderboard update in real time.
Internet Sales Certification Series
Understand who your online prospect really is. Consumer stats, Groove benchmarks, and the eight mindset principles that define internet sales professionals.
From the moment a lead arrives to the moment you make contact. Lead anatomy, lead types, the 10-minute imperative, follow-up scheduling, and DISC personality templates.
How to connect across every channel — calls, voicemail, email, text, and video — with quality, consistency, and purpose. Includes the GALC email framework and video best practices.